It was a hot summer morning and I was alone in Blockbuster looking over my domain. Most of you people know that I have been promoted over the short time of being a blockbuster employee, and with that come great responsibility. Well a few weeks ago Church and I began Project Regeneration which in short was going over the games section and update EVERYTHING (Prices, Display Copies, The Order of displayed games and such.) I claimed 360, Church agreed to do the PS3 and Wii. It was a quiet morning of uneventful events, so I took the opportunity to finish what I started.

While re-alphabetizing the rental display, the lights flickered at an unnormal pace. I heard the cries of children outside grow closer and closer and red drops of rain fell outside the window, then a chorus of fallen angels sang as the door chimed an arrival of a customer, which I greeted and the first words out of the man-eating gilded cunt was “DO YOU WANT ME TO YELL AT YOU,” (Note: She was yelling at this point already) which was an unusual response to 1. Hello and 2. I don’t have super-speed to approach you and greet you as if you were the President or something.

Before I put the games down, she yelled again and beckoned me as if she was paying my salaries at $50 dollars an hour. I hurried, and waved to an entering customer before conversation beat down took place. Due to the lack of incoherence and stupidity upon the Gilded Cunt’s wording and actions, I’ll summarize… Just imagine if a midget was yelling at you for ten minutes, yes TEN MINUTES I stood there as she demanded, spat (From yelling I believe), and demanded again retribution for the horrible actions which took place last night, according to her this is her story.

She came into Blockbuster on Saturday Eve (I was at Cam), she was in the Drama section where the helpful, Adequate, annoying weird guy (Her words, not mine) came up to her and ask if she needed help to select a movie. She claimed to have said no, but he pestered on about how he is the movie guy and she took his advice. --- Now I’m going to stop there. Cause if she left it at this point, despite her yelling at me and so forth, I would have understood her frustration. This guy, this ‘movie guy’ forces movies upon people, he suggests Citizen Kane to fourteen year old girls. Now, she did not stop there … so let’s here the rest---- She took the movie upon his request thinking it was a drama, the movie she got was MY SASSY GIRL which is to Drama as My Mother’s New Boyfriend is to Action (SPOILER ALERT: IT’S NOT DRAMA, It’s a ROMANTIC COMEDY). Now she rented the movie, got home and then READ the back of the movie and realized that the movie is Dramatic, she then claimed to phone the store and talked to Brandon (Which she didn’t, she talked to RENZ a new CSR who didn’t tell Brandon what’s going on) and told them the movie was horrible, and they promised her a Credit for a free movie… She couldn’t make it that night so she said she will come the next day, and thus here we are right now…


Now I have a few problems with her statement:
1. Why would you rent something without reading the back first?
2. She must have watched it first cause she said the movie was awful
3. She didn’t want a Credit to use right away cause her life is that important
4. Policy says that unless the disk is broken or anything I can’t give credit… user stupidity is not included.

Now I checked her account to see if anyone did their job and put a note on the account. Surprised, by the look of the notes I swore I would have wrote half of them… since all of them were on the lines of “Bitch, cunt, bitch, free rental credit, wouldn’t shut up and so forth.” Nothing about this mix up, I told her that I can’t give her a credit but if she phoned tomorrow the Lady-Boss will help her out. She didn’t like that idea and DEMANDED head offices phone number which I gave and demanded Boss Lady phone number. She left.

The customer who I waved to came up and gave me HER number because the women threatened me to have my job because I was rude to her. She gave me her number so if anything happened she can attest that I was nothing but polite…. It’s a shame that I left that at Work… fuck.

Phone rings. I answered it and it turned out to be the women. She yells at me over the phone saying that I lied to her and I didn’t give her my bosses number (Which was the store number) and SHE DEMANDED her cell phone number. In which I said, “Unfortunately, just as a Customer of Blockbuster believes we won’t give their phone number to a third party, I cannot do that to employees”

She told me it was ILLEGAL for me to not give her my Boss-Lady PERSONAL PHONE NUMBER. Apparently her 9-5 job is a Lawyer now. She hanged up, I looked at the woman in front of me and shook my head.


An hour Later a different customer comes in and asks for a refund on Revolutionary Road because the back of the movie did not promise what it had said. Which is unusual and possibly untrue. She said it had a sad ending and she wanted her money back… She did this in a joking matter so I laughed to, and then she got serious… In which she wanted her money back and I had to give it to her. I had a HOUR to think about this as the last encounter got me thinking up comebacks… So it’s analogy time!

I asked her if she goes to the movies, which she does. I asked her if she has seen horrible movies and the theater, she has. I asked her if she had demanded a refund for a horrible movie at a theater, she agreed that it was stupid to do that…. Yet she sees no relation to that what so ever with her problem. Again, store policy and really this is getting stupid, so I again tell her I can’t give her credit. She then claimed it was Blockbuster fault for FALSE ADVERTISING movies on back of the MOVIE COVERS (IE the description on the back of the movies that Universal and Paramount put on their dvds). I tell her that the movie companies do that and she would have to complain to them, she goes “Well they won’t listen to me.” And demands head office number, I shrugged and I said “If you keep pestering head office about something like this they might just cave in to your demands!” she took that as an insult and said I was rude to her…

SHE WATCHED A MOVIE AND DID NOT LIKE IT! THUS REFUND!

WTF? People.